Return and refund policy
Return Policy
We offer a 30 day return policy.
Please follow these steps in order to return a product:
- Make sure the product is unused, has original packaging and tag. All parts and accessories must be included. we reserve the right to partially or not at all refund the return if these requirements are not met.
- Pack the product in a suitable packaging for shipping.
- Print out the pre-paid return label and attach it to the return package.
- Deliver the package to you closest shipping office.
- As soon as we receive the return, we will e-mail you with information about you refund.
The customer is responsible for costs caused by the return, including the cost of delivery. When the product is received by return policy, the product will be checked whereupon the money will be returned within 30 days of receipt of the return package. The return will always be made to the same card/bank account from which the product was paid.
If you return the product, remember to keep the receipt you received and keep it until your return has been accepted. The receipt may be needed in problem situations.
Exchange policy
If you wish to exchange a product, you can do the following:
- Order a new product in the online store.
- Return the old product with using return policy. We will refund you as soon as we receive the returned product.
If the product you wish to return costs less than the amount that qualifies for free shipping, you can contact us and let us know which products you wish to exchange and your order number. We will then send you a discount code so that you do not need to pay for shipping on the new product you wish to exchange to.
Consumer complaint
If you have a consumer complaint about our products please contact company facebook or sending email info@goto-sportwear.com
Law
Our operation is based on Finland’s valid consumer protection law. The customer has a right to submit any dispute to the Consumer Complaint Board. People under the age of 18 can only order with a parent’s consent.
